Refund policy.
At Naomiekaybeauty Inc., we stand behind the quality of every product we sell, every service we provide, and every training we offer. Your satisfaction matters to us.
That said, due to the nature of beauty services and hygiene products, this policy outlines what is and isn't refundable. By making a purchase or booking with us, you agree to these terms.
The following items and services are FINAL SALE and are not eligible for refunds, returns, or exchanges:
This is for hygiene, safety, and protection of our students and clients.
We accept returns on unopened, unused products in their original packaging within 14 days of delivery.
To start a return, email us at info@naomiekaybeauty.ca with your order number and reason for return.
If your order arrives damaged or defective, we'll make it right. Contact us within 7 days of delivery with:
We'll review and offer a replacement, store credit, or refund at our discretion. Claims made after 7 days may not be eligible.
Once a lash, hair, or beauty service has been completed, it cannot be refunded. However, we want every client to leave happy.
Deposits paid to secure your appointment are non-refundable. They are applied to your final service balance at the time of your appointment.
For full booking terms, please see our Booking Policy.
Training program fees are subject to the following:
If you need to reschedule due to a serious emergency, contact us directly and we'll do our best to find a solution.
Wholesale orders are considered final sale due to the volume and pricing structure of our wholesale program.
To request a refund or return:
Heads up: Refund requests submitted via Instagram DM or unofficial channels will not be processed.
Approved refunds are processed within 5-10 business days to your original payment method. Depending on your bank, it may take an additional 3-5 business days for the funds to appear in your account.
If you haven't received your refund after 15 business days, contact us and we'll investigate.
We may update this Refund Policy from time to time. The "Last Updated" date at the top reflects the most recent changes.
The policy in effect at the time of your purchase or booking applies to that transaction.